1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

When you place an order, create an account, contact us or subscribe to our communications, we may collect:

Full name.
Mobile phone number.
Email address.
Billing and delivery address.
Order and purchase details.
Delivery instructions.
Account login information.
Messages, enquiries, reviews and customer-support communications.
Any other information you choose to provide.

1.2 Payment Information

Payments may be processed through authorised third-party payment providers.

Payment providers may collect information required to complete the transaction, such as card details, KNET information, transaction references or authentication data.

Jolie does not intentionally store complete payment-card numbers or security codes on its own systems unless expressly stated and permitted by applicable law.

1.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol address.
Browser type and version.
Device type and operating system.
Pages viewed and time spent on the website.
Referring website or advertisement.
Approximate location based on technical data.
Cookie identifiers and website activity.

2. How We Use Your Information

We may use your information to:

Process, confirm and deliver your orders.
Communicate with you regarding your order or delivery.
Verify payments and prevent fraudulent transactions.
Provide customer service and respond to enquiries.
Manage returns, exchanges, refunds and warranty requests.
Improve our products, website and customer experience.
Maintain business, financial and transaction records.
Comply with legal and regulatory requirements.
Protect our website, customers and business from misuse or security threats.
Send promotional messages where you have provided consent or where otherwise permitted by law.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

3. Legal Grounds for Processing

We may process your personal information where processing is necessary:

To fulfil an order or contract with you.
To comply with a legal or regulatory obligation.
To protect our legitimate business and security interests.
To respond to your request or enquiry.
Based on your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that took place before the withdrawal.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your shopping cart and preferences.
Keep the website secure.
Analyse website performance.
Improve navigation and functionality.
Measure advertising and marketing performance.
Provide relevant promotional content.

You may manage or block cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.

Where legally required, optional analytics or advertising cookies will be used only after obtaining your consent.

5. Sharing Your Information

We may share necessary personal information with trusted parties that help us operate our business, including:

Delivery and logistics providers.
Payment gateways and financial-service providers.
Website hosting and technical-service providers.
Customer-support and communication platforms.
Analytics, advertising and marketing-service providers.
Professional advisers, auditors and insurers.
Government authorities, courts or regulators when legally required.

These parties should receive only the information reasonably required to provide their services and are expected to protect the confidentiality and security of that information.

We do not sell your personal information to third parties.

We will not disclose your information to third parties for unrelated marketing purposes without your consent where such consent is required.

6. International Data Transfers

Some of our technology, hosting, analytics, communication or payment providers may process or store information outside Kuwait.

Where your information is transferred outside Kuwait, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable laws and appropriate security and confidentiality measures.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete and document transactions.
Provide customer service.
Resolve complaints or disputes.
Meet warranty and after-sales obligations.
Maintain financial and accounting records.
Prevent fraud and protect our legal rights.
Comply with applicable laws and regulatory requirements.

Information that is no longer required will be securely deleted, anonymised or otherwise disposed of, subject to any lawful retention obligations.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

Unauthorised access.
Loss or misuse.
Unlawful disclosure.
Accidental alteration.
Destruction or damage.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their passwords and account-access information confidential.

9. Your Privacy Rights

Subject to applicable laws and any lawful exceptions, you may request to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete information that is no longer legally required.
Restrict or object to certain processing activities.
Withdraw a previously provided consent.
Stop receiving direct marketing communications.
Request information about how your data is being used.
Request a copy or transfer of eligible personal information.

We may request reasonable proof of identity before processing a privacy request.

Certain information may need to be retained where required for accounting, transaction records, fraud prevention, dispute resolution or compliance with legal obligations.

10. Marketing Communications

We may send offers, announcements or promotional communications where you have subscribed, consented or where such communications are otherwise permitted.

You may unsubscribe at any time by:

Using the unsubscribe option included in the message.
Replying with an opt-out request.
Contacting our customer-service team.

Service communications related to an active order, payment, delivery, warranty or security matter are not considered promotional communications.

11. Children’s Privacy

Our website is intended for persons who are legally able to enter into purchasing transactions.

Customers under the age of 18 should use the website only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children for marketing purposes without appropriate parental or guardian consent.

12. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or payment services.

We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those parties before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our services.
Changes to our data-processing practices.
Security or operational developments.
Changes in applicable laws or regulatory requirements.

The updated version will be published on this page together with a revised “Last Updated” date.

Where a change materially affects how personal information is used, we will provide appropriate notice where required.