1. About Jolie

Jolie is a retail business operating in the State of Kuwait and offering hospitality, lifestyle, coffee-related and other products displayed on the website.

Our business details are:

2. Eligibility to Purchase

To place an order, you must:

Be legally capable of entering into a binding transaction.
Provide accurate and complete information.
Provide a valid delivery address and contact number.
Be authorised to use the selected payment method.

Customers under the age of 18 should place orders only with the involvement and consent of a parent or legal guardian.

3. Customer Accounts

You may be able to place an order as a guest or through a registered account.

You are responsible for:

Providing accurate account information.
Keeping login information and passwords confidential.
Restricting unauthorised access to your account.
Informing us promptly if you suspect unauthorised account activity.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and prices are accurate.

However:

Colours may appear differently depending on the customer’s screen.
Product packaging may be updated by the manufacturer.
Minor variations that do not materially affect the product may occur.
Accessories shown in lifestyle photographs may not be included unless expressly stated.
Product availability may change without prior notice.

Customers should review the full product description, dimensions, compatibility information and included accessories before ordering.

5. Prices

All prices displayed on the website are stated in Kuwaiti Dinars (KWD) unless otherwise indicated.

Prices may include or exclude delivery, installation or optional services depending on what is stated during checkout.

The final amount payable will be displayed before the order is submitted.

We may change prices at any time. A price change will not normally affect an order that has already been accepted, except where:

An obvious pricing or technical error has occurred.
The payment has not been completed.
The order has not yet been accepted.
The law permits correction of the error.

If an obvious pricing error is discovered, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and issue an appropriate refund.

6. Orders and Contract Formation

Submitting an order does not automatically mean that the order has been accepted.

After placing an order, you may receive an automated acknowledgement. This confirms that the order was received, but it does not necessarily constitute final acceptance.

An order may be accepted when:

Payment has been authorised or an approved payment method has been confirmed.
The product is confirmed as available.
The order has been prepared or dispatched.
We send you an express order-confirmation message.

We reserve the right to decline or cancel an order for legitimate reasons, including:

Product unavailability.
Incorrect pricing or product information.
Failed or unauthorised payment.
Suspected fraud or misuse.
Delivery being unavailable to the requested location.
Quantity restrictions.
Legal or regulatory requirements.

Where a paid order is cancelled by Jolie, the amount paid for the cancelled product will be refunded through an appropriate method.

7. Payment

Available payment methods will be shown during checkout and may include KNET, payment cards, payment links or other approved methods.

You confirm that:

The payment information provided is accurate.
You are authorised to use the payment method.
Sufficient funds or credit are available.
You will complete any authentication required by the payment provider.

Payments may be subject to verification, fraud screening and approval by the relevant bank or payment provider.

Jolie is not responsible for a payment being declined by the customer’s bank or payment provider.

8. Delivery

We deliver to eligible locations within Kuwait, subject to product availability and operational coverage.

Estimated delivery times shown on the website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Product availability.
The customer’s location.
Incorrect or incomplete address details.
Inability to contact the customer.
Traffic, weather or public events.
Government restrictions.
Circumstances outside our reasonable control.

The customer must provide:

A complete and accurate delivery address.
A working Kuwait telephone number.
Any access instructions required for delivery.
A person authorised to receive the order.

Additional delivery charges may apply where delivery must be attempted again because the customer was unavailable or supplied incorrect information.

9. Receiving and Inspecting the Order

Customers should inspect their order as soon as reasonably possible after delivery.

Any of the following should be reported promptly:

An incorrect product.
Missing components.
Visible damage.
A defective product.
A substantial difference from the product description.

You may be asked to provide:

The order or invoice number.
Photographs or videos of the product and packaging.
A description of the problem.
The product’s serial number, where applicable.

Customers should retain the original packaging, invoice, accessories and warranty documents until the product has been inspected and confirmed to be satisfactory.

10. Returns and Exchanges

Subject to applicable Kuwait consumer-protection laws, eligible products may generally be returned or exchanged within 14 days from the purchase date stated on the invoice, provided that:

The product is in its original condition.
It has not been used, damaged or altered.
All accessories, manuals and promotional items are included.
The original packaging is complete and undamaged.
The original invoice or acceptable proof of purchase is provided.
The product is not subject to a lawful return or exchange exception.

Nothing in these Terms limits any mandatory consumer right provided under Kuwait law. The Ministry of Commerce identifies a 14-day period for eligible goods, while certain categories and circumstances may be treated differently.

11. Products That May Not Be Eligible for Change-of-Mind Returns

To the extent permitted by applicable law, a return or exchange may be refused where:

The product has been used, installed or damaged after delivery.
The product is incomplete.
The original packaging, accessories or serial-number label is missing.
The product has been customised or specially ordered for the customer.
A sealed consumable, food-related or hygiene-sensitive product has been opened.
The product cannot be resold for health, hygiene or safety reasons.
The product was damaged due to misuse, improper storage or failure to follow instructions.
The return request is made outside the applicable period.

These limitations do not remove the customer’s rights where a product is defective, counterfeit, unsafe or materially different from the agreed description.

12. Defective, Damaged or Incorrect Products

Where a product is confirmed to have been delivered defective, damaged, incomplete or incorrect, Jolie may, as appropriate and in accordance with applicable law:

Repair the product.
Replace the product.
Provide the missing component.
Issue store credit with the customer’s agreement.
Issue a partial or full refund.
Provide another remedy required by law.

Damage caused by misuse, unauthorised repair, incorrect installation, negligence, accidents, improper electrical supply or failure to follow product instructions may not be treated as a manufacturing defect.

13. Refunds

Approved refunds will normally be made to the original payment method where reasonably possible.

Refund processing times may depend on:

The original payment method.
The customer’s bank.
The payment gateway.
The time required to inspect the returned product.

Delivery, installation or service charges may be non-refundable where the relevant service was successfully completed, except where otherwise required by law.

A refund is not considered completed until it has been processed by Jolie. Additional posting time applied by banks or payment providers is outside our direct control.

14. Order Cancellation

You may request cancellation before the order has been dispatched or prepared for delivery.

A cancellation cannot be guaranteed once:

The order has been dispatched.
The product has been installed.
A customised or specially ordered product has entered preparation.
A requested service has already been performed.

Where cancellation is unavailable, the customer may request a return after delivery, subject to the applicable return conditions and consumer-protection rights.

15. Warranty

Products may be covered by a manufacturer’s warranty, supplier warranty or Jolie warranty, as stated on the product page, invoice or warranty document.

Warranty coverage may require:

Proof of purchase.
The original serial number.
Inspection by an authorised technician.
Compliance with installation and usage instructions.

Unless required by law or expressly included in the warranty, coverage may exclude:

Normal wear and tear.
Consumable components.
Accidental damage.
Cosmetic damage that does not affect operation.
Damage caused by incorrect voltage or electrical supply.
Water, heat or moisture damage.
Misuse or negligence.
Unauthorised repair or modification.
Commercial use of a product intended for domestic use.

The warranty terms supplied with the relevant product will apply in addition to any mandatory rights available under Kuwait law.

16. Installation and Product Compatibility

Where a product requires installation, setup or connection to electricity, water, applications or third-party systems, the customer is responsible for confirming that the intended location and infrastructure are suitable.

Where installation is not expressly included, the customer should use a suitably qualified technician.

Jolie will not be responsible for damage caused by unauthorised, negligent or incorrect installation, except where responsibility cannot lawfully be excluded.

17. Promotions and Discount Codes

Promotions, bundles, gifts and discount codes may be subject to additional conditions, including:

Start and expiry dates.
Minimum order values.
Eligible products.
Quantity restrictions.
One use per customer.
Exclusion of delivery or installation charges.
Prohibition on combining multiple promotions.

Free promotional items must normally be returned with the main product where the related order is returned. Otherwise, the reasonable value of the promotional item may be deducted where permitted by law.

Any promotion that requires official approval will be conducted subject to applicable Kuwait requirements.

18. Acceptable Use of the Website

You must not:

Use the website for unlawful or fraudulent activity.
Attempt to gain unauthorised access to the website or customer accounts.
Introduce malware, harmful code or automated attacks.
Copy, scrape or extract website content without permission.
Submit false orders or payment information.
Interfere with the website’s operation or security.
Impersonate another person or business.
Use the website in a manner that infringes another party’s rights.

We may restrict website access where these conditions are violated.

19. Intellectual Property

The website and its content, including the Jolie name, logo, product photographs, text, graphics, designs, videos, layouts and software, are owned by or licensed to Jolie unless otherwise stated.

Content may not be copied, reproduced, distributed, modified or commercially used without prior written permission, except as permitted by law.

Third-party product names and trademarks remain the property of their respective owners.

20. Reviews and Customer Content

Where you submit a review, photograph, comment or other content, you confirm that:

The content is truthful and based on genuine experience.
You have the right to submit it.
It does not infringe another person’s rights.
It does not contain unlawful, abusive, misleading or malicious material.

We may remove content that violates these Terms or applicable law.

21. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free operation.

The website may be suspended or restricted for:

Maintenance.
Security updates.
Technical failures.
Hosting or network interruptions.
Events outside our reasonable control.

We may update, modify or discontinue website features where reasonably necessary.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Jolie will not be liable for indirect or consequential losses arising from the use of the website or products.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights or liability arising from fraud, deliberate misconduct or other matters protected by Kuwait law.

For business customers, additional commercial terms may apply where agreed in writing.

23. Force Majeure

Jolie will not be responsible for delay or failure caused by circumstances outside its reasonable control, including:

Natural disasters.
Extreme weather.
Fire or flooding.
War, civil disturbance or emergency conditions.
Government orders or restrictions.
Transport or supply-chain disruption.
Telecommunications or payment-system failure.
Labour disputes.
Public-health emergencies.

We will make reasonable efforts to communicate significant delays and fulfil or refund affected orders as appropriate.

24. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

Our products or services.
Website functionality.
Payment or delivery processes.
Legal or regulatory requirements.

The updated Terms will apply from the date they are published.

The Terms applicable to an order will normally be those in effect when the order was placed, unless a legal or regulatory change requires otherwise.

25. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Kuwait.

Any dispute relating to the website, an order or these Terms will be subject to the jurisdiction of the competent courts of the State of Kuwait, without limiting any mandatory rights available to consumers.

26. Complaints and Contact Information

For questions, returns, complaints or warranty enquiries, please contact: